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Events |
» KNOVA's Free Web Seminar Series
» Trade Shows and Industry Events
KNOVA's Free Web Seminar Series
Latest Web Seminar:
Got Wiki-mania?
Consider All Your Collaborative Options
The wiki discussion can be polarizing. Some embrace wikis as the must-have, “next big thing” while others raise valid concerns around security, misleading information and corporate messaging.
Whichever side you’re on, or even if you are undecided, the common denominator is building a sustainable and productive Web 2.0 customer service environment. Today’s best service and support organizations are looking to provide a knowledge-enabled collaborative environment where peer support and self-service provide maximum benefit to customers and the bottom line.
Whether your company is proceeding with or without wikis, it’s important to consider best practices to enable collaboration within your organization and among your customers.
In this 30-minute on-demand mini-cast event you will learn how to:
- Extend support knowledge to customers and partners with superior self-service
- Unlock knowledge lost in wikis, forums and stagnant documents
- Use forums to power peer support initiatives
- Take advantage of your existing wikis, and enhance them by enabling your organization to monitor and manage your message.
Join the SSPA’s John Ragsdale and Web 2.0 pioneer KNOVA and learn how companies are leveraging Web 2.0 technologies to accelerate support and call center operations. We’ll share examples of how you can drive a better collaborative experience.
Register and View On Demand
More On Demand Web Seminars:
5 Steps to Supercharge
Customer Service with Dynamic KM
If you have found that CRM is not enough, you are not alone. Embedding dynamic knowledge management in the customer service process will take you to the next level.
In this educational event we’ll explore how to:
- Create and maintain knowledge as you solve issues
- Drive customer success with self-service
- Improve first call resolution rates while deflecting incoming calls
- Move from a tiered, escalation model to a collaboration model
- Fix it once, use it often!
In a knowledge-centric world, support becomes a network that connects people with content and people with people In a highly relevant way. The goal? Improve user productivity through optimum response and deliver seamless service resolution across all channels through consistency of answers.
Watch this informative KMWorld event and learn how to get started.
Click here to register and view on demand
Total Customer Management:
SSPA Looks Beyond Break/Fix to Customer Intimacy
Sometimes businesses don’t WANT a relationship; they want a transaction. But there’s a movement out there—both from customers and service executives--to focus on the quality of the relationship over individual technology metrics.
It’s true that customer service organizations are sometimes so focused on implementing technology and solving break/fix issues that they forget about the customer who has to use the product. Wouldn’t it be great if you could cut handle times, divert calls to self-service AND build customer satisfaction? Yes, it can be done!
Join industry guru John Ragsdale from the SSPA along with KNOVA’s Pete Strom for a lively, interactive discussion on the importance of customer intimacy and ways to leverage technology to enable and support a customer-centric culture.
Register and View On Demand
Meet KNOVA at upcoming industry events:
Consona Connect User Conference
Las Vegas, NV
October 14-17, 2008
KNOVA Customer, take control of your KNOVA software solution. Plan now to attend the premier conference for KNOVA customers—CONSONA CONNECT 2008—and get turned ON to better business solutiONs, stronger networking relatiONships, and deeper product cONcepts.
HDI Service Management Conference and Expo
Miami, FL
October 15-17, 2008
SSPA Services Leadership Conference
Las Vegas, NV
October 20-22, 2008
See Consona CRM’s KNOVA and Onyx solutions at the Service & Support Professionals Association (SSPA) Services Leadership Conference at the Mirage Hotel Resort. This year’s conference theme is Winning Services Strategies in a Shifting Global Economy. Get more information on how you can meet us there by visiting the SSPA Conferences Web site.
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