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Latest News

Consona CRM’s Onyx® and KNOVA® Solutions Honored with 2008 ISM Top 15 CRM Enterprise Software Award

Verizon Wireless to Expand Usage of Knowledge Management Software to Enhance Customer Service

KNOVA Customer QLogic to Present Best Practices at 2008 SSPA Conference

KNOVA Named to KMWorld's "100 Companies that Matter in Knowledge Management"


Events and Web Seminars

5 Steps to Supercharge Customer Service with Dynamic KM
Join this free KMWorld magazine Webinar

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Total Customer Management
The SSPA Looks Beyond Break/Fix to Customer Intimacy

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Customers


About KNOVA

KNOVA provides intelligent customer experience solutions that maximize the value of every interaction throughout the customer lifecycle.

KNOVA's knowledge-powered suite of self-service, contact center, forums and help desk applications automates the most critical part of customer service - actually resolving the case.

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What are Analysts Saying?


The SSPAKNOVA Recognized
for Innovation


"KNOVA offers innovative technology and thought leadership that can revolutionize the way companies approach assisted and unassisted customer support."

John Ragsdale
VP of Technology Research, SSPA

» Read the Press Release
KNOVA Knowledge Management - Intelligent Customer Experience solutions. Self-service, contact center, and peer support applications automate the most critical part of customer service - actually resolving the case, not just tracking it.



Customer Experience Applications

Service Resolution Management for:

» Contact Centers
» Web Self-Service
» Peer Support Forums
» Help Desks

Solutions by Industry

» High-Technology
» Telecommunications
» Retail Banking
» Brokerage Services


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